In the FAQ you can consult the most frequently asked questions to find answers to anything you’re not quite sure about with regard to how the Smart Medal app works.
Despite the fact that the Smart Medal app has been subjected to extensive testing, some people may have trouble downloading the app in certain exceptional cases. If you run into this problem, please send an email to email@example.com, specifying the brand and model name of your smartphone, as well as which software version your phone is running on. We will then try to find out whether and how you can still download the Smart Medal app.
No worries, you can delete any Running Story that wasn’t meant for you. You do this by removing the entire medal at the bottom of the edit page (reachable at the upper right over the medal page). You can now rescan your medal and enter the right race number, so that you can open your very own Running Story.
The Running Story is available in Dutch and English.
Yes, you can. Watch your Running Story and tap the ‘Share’ button on the final screen. You can now choose how you want to share your Running Story.
Yes, the Running Story is completely free and is offered to you by the event or another organization involved in the event, such as a sponsor.
A Running Story is a personal memento of your achievement at a running event. In a Running Story, you’ll find photos of the event in chronological order. We’ll also add personal statistics to the photos, such as your race number, start time, average speed and finishing time. You can also personalize your own Running Story by adding more photos.
By taking photos yourself prior to or during your race, you can further personalize your Running Story after your race. You can also add photos that you receive from supporters along the course to your Running Story. The general photos of the event in your Running Story, can easily be replaced by using the 'edit' function.
Yes, if you were assigned an official race number and finished the race, you will have a Running Story. Open the NFC scanning feature in the Smart Medal app by tapping the white icon. Tap on ‘cancel’ and wait for one second. The ‘Add manually’ button will now automatically appear. Tap this button and a page will open that lets you manually select an event and enter your race number, which will allow you to access your Running Story.
If you’ve already scanned your Smart Medal with your smartphone in the past and lose your Smart Medal afterwards, you can continue to watch your Running Story, because it will automatically be stored in the Smart Medal app.
Even if you lose your Smart Medal before scanning it with your smartphone, you can still gain access to your Running Story. Open the NFC scanning feature in the Smart Medal app by tapping the white icon. Tap on ‘cancel’ and wait for one second. The ‘Add manually’ button will now automatically appear. Tap this button and a page will open that lets you manually select an event and enter your race number, which will allow you to access your Running Story.
For more information about the Smart Medal, please visit https://www.smartmedal.io.
If you medal has an NFC chip on it, check out the questions below to get the right answers:
If you’re still unable to scan your Smart Medal, please add your event manually. If your smartphone is running on Android you can already find this button, if your smartphone is running on iOS it will appear after tapping the ‘cancel’ button twice
If you have a question conform your privacy, check out the questions below to get the right answers:
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